Customer Charter

 

 

 

At STK Fire and Risk Management Ltd we will provide the best possible service to our customers that we can.

We will endeavour to do this by ensuring:-

  • That our corporate and personal values of honesty and integrity are ingrained in all our services.

  • We are committed to the ethos of Continuous Professional Development for our company and staff, this is demonstrated by our on-going process of requalification and registration with accredited agencies.

  • STK pride ourselves on delivering high class services in a timely way for a cost effective price.

  • In the unlikely event that a customer is dissatisfied with a service we have delivered, we have a robust Complaints Procedure in place that will ensure that any customer is treated fairly regarding their concern but will also be “delighted” with STK’s response. We have an established Complaints Procedure.

  • We ask that customers help us to maintain our high standards by completing Quality Questionnaires following delivery of our work. These are not just filed but sent to our accreditation agencies so they monitor our quality independently.

  • Finally we promise to deliver “Peace of Mind” to our customers with every service delivered.
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