01902 382114 

 

Customer Charter 

You can be assured that, as an STK customer, you will be provided with the best possible service 
We will endeavour to do this by ensuring: 
 
That our corporate and personal values of honesty and integrity are ingrained in all our services. 
We are committed to the ethos of Continuous Improvement and Professional Development for our company and staff, this is demonstrated by our on-going process of requalification and registration with accredited agencies, including the coveted BAFE SP205 company competence scheme. 
You can be assured that we operate with up-to-the minute knowledge. We engage at a national level with the Institute of Fire Safety Managers to keep you and ourselves up to date with the latest guidance. Our advice to you is therefore timely and accurate. 
Customers tell us we deliver high class, value-added, services in a timely way that is both affordable and manageable. 
In the unlikely event that a customer is dissatisfied with a service we have delivered, we have a robust Complaints Procedure in place that will ensure that any customer is treated fairly regarding their concern but will also be “delighted” with STK’s response.  
Our performance is measured and we always formally ask that you help us to maintain our high standards by completing Quality Questionnaires following delivery of our work. These are not just filed but sent to our accreditation agencies, so our quality performance is monitored independently. 
Finally, we promise to deliver “Peace of Mind” to our customers with every service delivered, we should never break our promises. 
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